shipping-policy

Shipping Policy

We are committed to providing fast, reliable, and transparent shipping services for all customers. Please review the details below before placing your order.

1. Order Processing Time

  • Processing Time: All orders are packed and shipped within 1–3 business days after payment is confirmed.

  • Order Cut-off Time: Orders placed before 5:00 PM (EST) are processed on the same business day.
    Orders placed after 5:00 PM (EST) will be processed the next business day.

  • Business Days: Monday through Friday, excluding weekends and holidays.

2. Shipping Time (Transit Time)

We currently ship all orders via FedEx.

  • Estimated Delivery Time (U.S. Mainland): 5–8 business days

Please note: Transit times may vary due to weather conditions, peak seasons, holidays, or carrier delays.

3. Shipping Costs

  • We currently offer free standard shipping within the United States mainland.

    At this time, shipping services are not available to the following regions:

    • Alaska

    • Hawaii

    • Puerto Rico

    Orders can be placed for delivery within the contiguous United States only.

    If you have any questions regarding shipping availability or delivery details, please contact us via email prior to placing your order. Our customer support team will be happy to assist you with shipping-related inquiries.

    All shipping policies are clearly communicated to ensure transparency before order fulfillment.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can use this tracking number to monitor your shipment’s status directly on the carrier’s website.

5. Incorrect Address Disclaimer

  • Please ensure that your shipping address is accurate and complete at checkout.

  • We are not responsible for delays, package loss, or returns caused by incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address, the customer will be responsible for additional reshipping fees.

6. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 48 hours of delivery and provide relevant photos or documentation.

  • We will assist you in filing a claim with the carrier.