Refund policy

Refund & Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused and uninstalled

  • In its original packaging

  • Accompanied by proof of purchase

How to Start a Return

To request a return, please contact us at:
📩 info@oranlandpet.com

If your return request is approved, we will provide return instructions and a return shipping label.

Returns sent without prior approval will not be accepted.

Return Address:
3550 East Francis Street, Unit 200
Ontario, CA 91761
United States

Return Shipping Fee

A flat-rate return shipping fee of $30.00 will be deducted from your refund to cover return shipping costs.

Restocking Fee

All approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If the item is damaged, defective, or incorrect, contact us within 48 hours of receipt with photos and order details so we can assist you.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items

  • Gift cards

Exchanges

We do not offer direct exchanges.
If you need a different item, please return the original item first. Once your return is approved, you may place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved, please contact us at info@oranlandpet.com.